“Idk what's happened to shelter logic quality but it's gone! Don't waste your money on this garage unless you want to have to replace cover every year! I just bought my 5-6th cover and it's already ripping! I live in So Cal. No snow rain or wind yet this just falls apart!”
Hello Michael,
We are awfully sorry to see that you are unhappy with your cover. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancies, which might better suit your needs. If you have any questions or wish to place an order, please call us on 1-800-932-9344.
Thank you!
Hello Bryan,
We are sorry to hear about this! Please contact us at 1-800-560-8383 so that we can gather more information and help you with a resolution!
Thank you!
“I received the cover following my order, however, I had ordered the wrong cover. I did not open the package, because it was clear I had ordered the wrong part. As requested I returned the package via FedX (~ $40) and was informed that the item had been delivered in October I provided the tracking number, and was told to allow 5 days to process the refund so after 3 weeks I have still not received the refund, or informed of any progress following requests.
I'm sure if I had ordered the correct cover the service would have been more than satisfactory.”
Hello David,
We are sorry to hear about this! Our team will like gather more information from you regarding this refund claim. Please contact us directly at 1-800-560-8383.
We are looking forward to hearing from you!
Thank you, Christopher, for giving the Replacement Cover Kit for the AutoShelter® 10 ft. x 20 ft. x 8 ft. Standard PE 5.5 oz. Sandstone a 5-star rating! We really appreciate you taking the time to share your experience and for your support.
“I have only had mine for 2 years and the top completely tore in the half, to make matters worse, it only has a one year warranty. The only reason I purchased Shelter Logic, I had one years ago and it lasted 7 years. Product does not live up to its durability. Very disappointed.”
Hello Dawn,
We are awfully sorry to see that you are unhappy with your cover. The standard cover does include a one-year limited warranty, and if anything goes wrong within that time frame, we strongly suggest submitting a claim. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancy, which might better suit your needs. If you have any questions or wish to discuss this in more detail, please call 1-800-560-8383.
Thank you
“Do not expect this to last you too long I purchased mine from amazon in November 2020 in 2023 the frame is still intact cause a bolted it to a concrete slab but the cover is all ripped specially the zippered door so now a replacement cover is like $250 dollars or more if you get a heavy duty one that is supposedly available.”
Hello Pedro,
We are awfully sorry to see that you are unhappy with your cover. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have longer warranty and life expectancies which might better suit your needs. Please note that the price has increased over the last couple of years due to inflation. If you have any questions or wish to place an order, please call us1-800-560-8383.
Thank you
“I've had mine for 5 years and it finally has 4 small holes in it , it's been through 70mph wind storms and it held up, but needing to get a new cover price as I don't want to fix those small hole right now”
Hello Dan,
Thank you for your feedback! Please start a live chat or call our customer service line so that we can gather more information to properly guide you in purchasing the correct replacement cover. We are available 7-days a week on 1-800-560-8383.
Thank you
