“Order fulfillment was quick and easy through the eBay store. Product is lightweight, don't expect it to last more than 1 to 2 years. This is our 2nd replacement cover. Original cover lasted 3 years and the 1st replacement lasted less than 2 years. Hopefully I can get a permanent space built before this one fails.”
Hello,
Thank you for your feedback. We do offer replacement cover kits in Standard, Heavy-Duty and Ultra-Duty material. If you would like to discuss any of this in more detail, our customer service team us available 7 days a week at 1-800-932-9344.
Thank you, Customer Service
“These covers seem to be getting cheaper. First one lasted 6 years I’ve bought 3 replacements now and they keep lasting less time than the one it’s replacing. Also needs to be available as top only as I now have several sets of the front and backs I do not need.”
We are very sorry to see that you are not completely satisfied with your cover. Fabric life is affected by application, location and the physical elements the shelter is exposed to. Our standard covers have a one year warranty and if you are within that time period and something goes wrong we suggest filing a warranty claim and having it reviewed by a representative in the corresponding department. We also offer many replacement cover options, including heavier materials that may have longer warranties and life expectancies. If you have any other questions or concerns please feel free to call us at 1-800-932-9344.
http://www.shelterlogic.com/support/forms/warranty-claim/ , Customer Service
