“The only reason I had to actually purchase the replacement cover was because I could get no response on my warranty claim of the previous one I bought. This company does not stand behind their product. Completely ghosted me on my warranty claim.”
Hello,
We are awfully sorry to see that you are unhappy with your cover. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow, it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. If you would like to discuss any of this in more detail, our customer service team is available 7-days a week at 1-800-932-9344.
Thank you, Customer Service
Hello,
Thank you for your feedback! Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. We also offer many replacement tarps options, including heavier materials that may have longer warranties and life expectancies which might better suit your needs. If you have any questions or concerns, please feel free to call us at 1-800-932-9344.
Thank you, Customer Service
“I really thought when I bought this house wow that second garage in the back is awesome. Fast forward to being here 3 years and having to replace the cover on my shelter logic 4 times at 280 a pop it's not working out for me. I'm about ready to tear this crap down and be done with it. Buyer beware.”
Hello,
We are awfully sorry to see that you are unhappy with your cover. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have longer warrantied and life expectancies which might better suit your needs. If you have any questions or wish to place an order, please call us at 1-800-932-9344.
Thank you, Customer Service
Hello,
We are very sorry to hear about this! Please reach out to us with your model number, so that we can troubleshoot and assist with the assembly. We are available 7 days a week at 1-800-932-9344.
We are looking forward to assisting you!, Customer Service
