We are very sorry to hear about this! Fabric life is affected by application, location and the physical elements the shelter is exposed to. All of our shelters include a minimum one year warranty and if your cover tears within that time period we suggest filing a claim and having that reviewed and possibly replaced by the corresponding department. We also offer many replacement cover options, including heavier materials that may have longer warranties and life expectancies which might better suit your needs. If you have any other questions or concerns please feel free to call us at 1-800-932-9344.
http://www.shelterlogic.com/support/forms/warranty-claim/ , Customer Service
Fabric life is affected by application, location and the physical elements the shelter is exposed to. All of our shelters include a minimum one year warranty and if your cover tears within that time period we suggest filing a claim and having that reviewed and possibly replaced by the corresponding department. We also offer many replacement cover options, including heavier materials that may have longer warranties and life expectancies which might better suit your needs. If you have any other questions or concerns please feel free to call us at 1-800-932-9344.
http://www.shelterlogic.com/support/forms/warranty-claim/ , Customer Service
We’re happy you’re happy! Thank you for taking the time to share your thoughts and for choosing Shelterlogic!,Customer Service,Customer Service Specialist
“As always easy replacement. There is no instructions but none needed. Only wished that this lasted longer but this was entry cover. Don't try to reinforce for snow etc as this doesn't extend the life of the cover and may actually shorten the life span.”
“Extreme weather damaged my old, worn out cover and I needed a quick replacement. This cover arrived in two days and fit better than the one that was already on. Great price for the protection it provides.”
We are glad to see that you are pleased with your replacement cover! Thank you for taking the time to share your thoughts and for choosing Shelterlogic!,Customer Service,DaniL
