“After calling about some missing parts (which were immediately shipped), I have installed the replacement cover. All went well, looks great, would recommend.”
Dear Reviewer,
Thank you so much for taking the time to rate our Replacement Cover for the Garage-in-a-Box® 12 ft. x 20 ft. x 8 ft. Standard PE 7.5 oz. Green with a perfect 5-star rating. We truly appreciate your feedback and your recommendation.
We are thrilled to hear that our customer service promptly addressed the issue regarding the missing parts and shipped them to you immediately. We understand how frustrating that can be, and we apologize for any inconvenience caused. It's great to know that you were able to successfully install the replacement cover without any issues.
We take pride in ensuring that our products meet your expectations, and it brings us joy to hear that the new cover looks great. Your endorsement is highly valuable to us as it helps us strive for excellence in serving our customers.
Once again, thank you for choosing our Replacement Cover for the Garage-in-a-Box® and for sharing your positive experience with us. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.
Best regards,
ShelterLogic!
Dear John,Thank you so much for taking the time to provide your valuable feedback regarding our Replacement Cover for the Garage-in-a-Box® 12 ft. x 20 ft. x 8 ft. Standard PE 7.5 oz. Green. We appreciate customers like you who share their experiences, as it helps us understand how we can continuously improve our products and services.
Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancies, which might better suit your needs. Please note that the price has increased over the last couple of years due to inflation. If you have any questions or wish to place an order, please call us on 1-800-932-9344.
If there's anything else we can assist you with or if you have any further inquiries, please don't hesitate to reach out to us. Our friendly customer support team is here to help you in any way we can.
Thank you once again for choosing our product, and we look forward to serving you in the future.
Best regards,
ShelterLogic!
“Actually I did call before it was shipped and had it changed to gray. From what I was told the deference was that the gray had only 1 door which was good for me as the back is only 20" away from my fence. It went up easily with the help of one friend. Took about 90 minutes. Went in place easy and looks great .his one seems to be in place and better than the one I bought about 22 months ago.”
Dear John,
Thank you so much for taking the time to give us a 5-star rating on the Replacement Cover for the Garage-in-a-Box® 12 ft. x 20 ft. x 8 ft. Standard PE 7.5 oz. Green. We truly appreciate your feedback and are thrilled to hear that you are satisfied with your purchase.
Additionally, we would like to thank you for sharing your experience with us. It's great to know that you called before the shipment and had the cover changed to gray to suit your needs. We're glad that the gray cover, with its single door, worked out well for you due to its proximity to your fence.
We're also delighted to hear that the installation process was easy with the help of a friend and took only about 90 minutes. It's wonderful that the new cover fits in place easily and looks great. It's reassuring to know that this replacement cover seems to be even better than the one you purchased almost 22 months ago.
Once again, thank you for choosing our product and for sharing your positive experience. Should you need any further assistance or have any more feedback, please don't hesitate to reach out to us. We value your satisfaction and look forward to serving you again in the future.
Best regards,
ShelterLogic
“We received our replacement cover in a very timely manner. Installation went great and we are very happy, looks great! We had our original cover for 5 years and we are hoping for another 5 with this one.
#Sweeps”
“Received the third replacement cover I've purchased over the last several years. I had issues with seam separating on one of the past purchases, but ShelterLogic was good at replacing under warranty. Unfortunately the replacement also had a similar issue, but I mitigated by taping, rather than hastle of replacing again. This is at a seasonal campground, at 10,000 feet elevation, so weather is harsh through the winter and I expect only a couple years' life out of the thin, 7.5 oz option. Just received the third one and it appears they have addressed the seam sealing issue as it there is adhesive visible just outside the seam. We'll see. Unfortunately, this one has one thin spot (light shines through) where I expect the cover will tear within a year. I will tape rather than return since I can't afford the additional down time, and I will proactively reinforce the stress points with tape to extend the life of the cover. I still give 3 stars as the product is priced well for what you get. There are sturdier options, but there is a longer turnaround on the heavier covers, which I cannot wait for given this is for an active business. I have a second, larger ShelterLogic tent structure which I did purchase the thickest cover for. It has held up for six years so far. You get what you pay for.”
Dear Deric,
Thank you so much for taking the time to review our Replacement Cover for the Garage-in-a-Box® 12 ft. x 20 ft. x 8 ft. Standard PE 7.5 oz. Green. We truly appreciate your feedback!
Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancies, which might better suit your needs.
If there is anything else we can assist you with, please do not hesitate to reach out. Our team is always here to help and provide excellent customer service. We genuinely value your business and would love to assist you further if needed.
Warm regards,
ShelterLogic
“This is my second replacement cover. Last one was the grey colored one and only lasted 2 years. Shipping was really quick which is always appreciated. However I only noticed after I had installed the front door panel that I was sent another door panel for the back instead of the usual solid panel (see picture). However I kept the solid panel from the old replacement cover and installed the new door panel over it so hopefully this will be ok. I also noticed a few small pin size holes I could see sunlight through so I installed clear TUC tape immediately as a precaution. As stated at the start of this review, this is my second replacement cover (3 covers in total when counting the original panel) and they all lasted a maximum of 2 years. Hopefully this one will last a little longer.”
Hello,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please note that in most cases, these aren’t holes. The dying process of the fabric can cause variations in color and does not impact the durability of your cover. To be certain, you can do a water test on a sunny day. Use a garden hose to gently spray the outside of the cover. Then check inside the tent for any leaks.
We always suggest that when an imperfection is noticed, submit a warranty claim, and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you so much for taking the time to leave us a rating.
