Hello,
We are sorry to hear about this. Please call our customer service line so that we can gather more information and offer the best solution we possibly can. We are available 7-days a week at 1-800-932-9344.
We are looking forward to assisting you!, Customer Service
“There was a problem with the cover that was sent initially, I contacted customer support and the issue was resolved to my satisfaction quickly. I am quite satisfied with the purchase.”
Hello Chris,
We are very happy to see that you are pleased with our service and your Replacement cover. We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!
, Customer Service
“Annoys me that I have to replace my cover every two years or so and it's always the same problem every time they should put patches over the corners of the frame”
Hello Robert,
We are awfully sorry to see that you are unhappy with your cover. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have longer warrantied and life expectancies which might better suit your needs. If you have any questions or wish to place an order, please call us at 1-800-932-9344.
Thank you, Customer Service
“BRILLIANT, Big storm finally ripped my 5 yr ( or probably older can't remember) tarp/ garage fabric apart. Frame fine. Bought replacement tarp and bam all good. Actually got it in a dark, dark green which was better then my grey original. Very happy and my !975 Buick Le Saber Lexus is happy too....”
Hello Richard,
Awesome picture! We are very happy to see that you are pleased with your unit. We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!
, Customer Service
