“It was an easy install. Everything was okay. Only problem is all the instructions were in Russian or Ukrainian... not sure. No point putting that in the box.”
Dear Paul,
Thank you so much for your 4-star rating of our Replacement Cover Kit for the AutoShelter® 10 ft. x 15 ft. x 8 ft. Standard PE 5.5 oz. Sandstone. We greatly appreciate your feedback!
We're glad to hear that the installation process was easy for you and that everything turned out fine. We apologize for the inconvenience caused by the instructions being in a different language. We understand that it can be frustrating, and we will make sure to address this issue to provide a better customer experience in the future.
Thank you again for choosing our product. Your feedback is valuable to us, and we hope to serve you again in the future.
Best regards,
ShelterLogic
Hi Greg,
Thank you so much for giving our Replacement Cover Kit for the AutoShelter® 10 ft. x 15 ft. x 8 ft. Standard PE 5.5 oz. Sandstone a 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you found our service to be very good, with quick delivery and a perfect fit. Your recommendation means a lot to us!
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help.
Thanks again for choosing ShelterLogic!
Best regards,
ShelterLogic
“The cover is fine. It fits just like the original. However, it would have been nice to have had instructions in English. Fortunately, the pictures are just barely enough to figure it out.”
Dear Dawn,
Thank you so much for your fantastic 5-star rating of our Replacement Cover Kit for the AutoShelter® 10 ft. x 15 ft. x 8 ft. Standard PE 5.5 oz. Sandstone! We truly appreciate your feedback and are thrilled to hear that the cover fits perfectly, just like the original.
We understand your frustration regarding the lack of English instructions, and we apologize for any inconvenience caused. However, we are glad that the pictures provided were helpful in navigating the installation process. We always strive to improve our products and your feedback will assist us in enhancing the overall customer experience.
Once again, thank you for choosing our Replacement Cover Kit. If you have any further questions or need assistance, please do not hesitate to reach out to us. We value your support and look forward to serving you again.
Best regards,
ShelterLogic
“The replacement 10x15x8 shelter cover kit was exactly the same cover as the original, except that the box it came in - and the instructions - were labeled as coming from Russia. Not the first time this has been mentioned in reviews. It would be nice if Shelter Logic would include an English instruction manual for what I think may be embargoed products that are being re-directed to the US and Canada markets.”
Dear David,
Thank you for your excellent 5-star rating of the Replacement Cover Kit for the AutoShelter® 10 ft. x 15 ft. x 8 ft. Standard PE 5.5 oz. Sandstone! We appreciate your feedback and are delighted to hear that the cover kit exceeded your expectations.
We understand your concern regarding the instructions being labeled in Russian. We apologize for any inconvenience this may have caused. Your feedback is valuable to us, and we will surely take it into consideration for future improvements.
Once again, we sincerely appreciate your support and look forward to serving you again in the future.
Best regards,
The ShelterLogic Team
“Quality of the kit is as good as brand new. My only observation is the instructions sent with the kit were in Russian. I used the pictures to determine what step was next. Was able to figure it out.”
Dear valued customer,
Thank you so much for taking the time to rate our Replacement Cover Kit for the AutoShelter® 10 ft. x 15 ft. x 8 ft. Standard PE 5.5 oz. Sandstone with a 4-star rating. We truly appreciate your feedback and are delighted to hear that you are satisfied with the quality of the kit.
We apologize for any inconvenience caused by the instructions being in Russian. We understand the importance of clear instructions, and we will take your feedback into consideration to ensure that our customers have access to instructions in their preferred language in the future.
We are glad to hear that despite the language barrier, you were still able to successfully install the replacement cover by referring to the provided pictures. Our goal is to make the installation process as easy as possible, and we are pleased that you were able to figure it out without much difficulty.
Once again, we appreciate your feedback and your continued support. If there is anything else we can assist you with, please do not hesitate to let us know. We value your business and are committed to providing you with top-notch products and service.
Thank you,
ShelterLogic!
Hi Chelsea,
Thank you so much for taking the time to leave us a 5-star review. Please note that you do have the option to upgrade to a heavier grade cover and choose the color Gray.
For ShelterLogic product inquiries, please call 1-800-560-8383.
Thank you for choosing ShelterLogic!
“I would recommend this to anyone I got my replacement cover kit within less than a week from when I order it, everything was great I got instructions and new hardware as well I would definitely order this again”
Dear Carlos,
Thank you so much for your 5-star rating of our Replacement Cover Kit for the AutoShelter® 10 ft. x 15 ft. x 8 ft. Standard PE 5.5 oz. Sandstone! We are thrilled that you had such a positive experience with your purchase.
We greatly appreciate your recommendation and are delighted to hear that you received your replacement cover kit in under a week from your order date. It's fantastic to know that everything was in excellent condition, and you even received new hardware and instructions.
Your satisfaction is our utmost priority, and we are grateful for your trust in our product. Should you ever require another replacement cover kit in the future, we would be more than happy to assist you.
Thank you once again for your kind words and support. We look forward to serving you in the future!
Warm regards,
ShelterLogic!
Hello Ana,
We apologize for not having the English version in the box for you! Sounds like that didn't stop you, we are impressed! If that should happen in the future, please give us a call at 800.560.8383 so that we may provide you with the correct language. Thank you for sharing your experience and the 5-star review!!
