“I have always been pleased with Shelter Logic products. This is the second time that I have needed a replacement cover. Have not had issues replacing damaged materials.
The Customer Service persons are knowlegable, polite and well trained!”
“had a piece of vinyl trim leaned against it on the inside for about 2 weeks now I have a hole through it, I know i would be told that I shouldn't anything against it but for the price I am very disappointed.”
Hello,
We are sorry to hear about your negative experience. Please note that we strive to provide a quality service and can assure you that this is not a common occurrence. Customer satisfaction is important to us, and we would like to gather more information to further assist you in your assembly. Please contact us directly at 1-800-932-9344.
Thank you, Customer Service
“The cover is the perfect size, but unfortunately for me this is the second replacement cover that I have to buy since the first one only lasted less than a year…. Although the grey fabric seems thicker than the original brown one at first glance, it looks like it dries out and rips 3 times faster than the original cover (original lasted 3.5 years)
Sadly not made to be left out in the elements, which is the whole point… only bought the replacement cover for a second time because it was the fastest and cheapest “quick fix” at the time, and still at 3/4 of the price of the whole set with frame”
Hello,
We are awfully sorry to see that you are unhappy with your cover. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow, it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. If you would like to discuss any of this in more detail, our customer service team is available 7-days a week at 1-800-932-9344.
Thank you, Customer Service
