“I install additional covers on my 3 SUV Garages every 2 years or so to add strength against heavy snow and prevent cover degradation from UV rays. Once I get to 5 covers I start removing them again. The SUV Garage sheds snow quickly and are ideal for use in snowy areas.”
Hello,
We are awfully sorry to see that you are unhappy with your cover. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have longer warrantied and life expectancies which might better suit your needs. Please note that the price has increased over the last couple years due to inflation. If you have any questions or wish to place an order, please call us at 1-800-932-9344.
Thank you, Customer Service
Hello,
We are very sorry to hear about this! All our shelters include a 1-year limited manufacturer's warranty, and if your cover tears within that period, we suggest filing a claim and having that reviewed and possibly replaced by the corresponding department. If you have any questions or concerns, please feel free to contact us at 1-800-932-9344.
https://www.shelterlogic.com/registration-and-warranties
Thank you, Customer Service
“The cover does not like hot weather. If you're going to use this be sure that it is not exposed to weather above eighty degrees. The cover didn't last a year.”
Hello,
All our shelters include a 1-year limited manufacturer's warranty, and if your cover tears within that period, we suggest submitting a claim and having that reviewed and possibly replaced by the corresponding department. One can reach out to their property insurance and possibly add it to the policy. If you have any other questions or wish to discuss this in more detail, please feel free to contact us at 1-800-932-9344.
https://www.shelterlogic.com/warranty-claims
Thank you, Customer Service
“I bought this early Fall 2021 to store hay in. I am highly disappointed as I looked on this page to try to replace the panel with the door as it has already developed a tear in the area between the zipper and the upright pipe, which holds the entire front panel. First, I wasn't expecting that it would last less than a year, but equally disappointed that I cannot buy only the end panel”
Hello,
We are very sorry to hear about this! All of our Replacement Covers do come with a 1-year limited manufacturer's warranty, and if your cover or end panel tears or when an imperfection is noticed within that period, we suggest filing a claim and having that reviewed and possibly replaced by the corresponding department. If you have any questions or concerns, please feel free to contact us at 1-800-932-9344.
https://www.shelterlogic.com/warranty-claims
We are looking forward to assisting you!, Customer Service
“I bought the original from Lowes and that cover lasted 2 years or so and I have replaced it every year and a half since. I live in western WA where we have pretty mild weather other than a little rain. I keep what snow we get off of the cover which is easy to do as it slides right off. This last one had a small rip at the roof seem as have all the others recently and then we had a decent wind and away it went. I have the structure anchored with 6 - 60lb anchors Three on each side so it does not move but the cover has never held up. Am I suppose to take it down every year sheesh.”
Hello,
We are very sorry to hear about this! All our shelters include a 1-year limited manufacturer's warranty, and if your cover tears within that period, we suggest filing a claim and having that reviewed and possibly replaced by the corresponding department. Also, there are (3) different grade of material being the 7.5 oz standard fabric, 14.5 oz Heavy-Duty, and 21.5 oz Ultra Duty material. The heavier grade has longer warrantied and life expectancies, which might better suit your needs. If you have any questions or would like to discuss this in more detail, please feel free to call us at 1-800-932-9344.
Thank you, Customer Service
