“Great company of deal , I've had mine outside for 7 years , its good to know they stand behind their product and have replacement parts available , it was easy to take off the old cover and install a new cover , came with everything to put it on including the ratchet straps which I didn't expect , now I'm back to having a brand new cart tent , that should last another 7 years , I highly recommend their products , plus it's made right here in good old New England”
“I have had this product for about a year and a half. I just noticed a split running almost the entire length of the ridge. The item is set up in the shade for most of the day. I will not be replacing the cover with a shelter logic cover.”
Hello,
We are awfully sorry to see you feel this way. Fabric life is affected by application, location and the physical elements the shelter is exposed to. All of our shelters include a minimum one year warranty and if your cover tears within that time period we suggest filing a claim and having that reviewed and possibly replaced by the corresponding department. We also offer many replacement cover options, including heavier materials that may have longer warranties and life expectancies which might better suit your needs. If you have any other questions or concerns please feel free to call us at 1-800-932-9344.
http://www.shelterlogic.com/support/forms/warranty-claim/ , Customer Service
“I purchased this replacement because the first one held up fairly well and I am hoping this replacement will be as well. The first one ripped accross the top.”
We’re happy you’re happy! Thank you for taking the time to share your experience and for continuing to choose Shelterlogic!,Customer Service,Customer Service Specialist
