“Lasted 3.5 years in a relatively shady location. Would have ordered the heavier duty replacement but didn't see the option. This one was $120.00 cheaper at Canadian Tire.”
Hi Rick,
Thank you so much for taking the time to share your feedback on our Replacement Cover for the Garage-in-a-Box® SUV/Truck. Please note that we do offer the heavier grade material. If you wish to place an order, please call us on 1-800-560-8383.
Thank you so much for taking the time to leave us a rating.
ShelterLogic!
Dear GLEN,
Thank you so much for taking the time to rate our Replacement Cover for the Garage-in-a-Box® SUV/Truck with five stars! We truly appreciate your feedback and are thrilled to hear about your positive experience with our product.
We are glad to know that our cover has lasted for a long time and was easy to replace. We understand the challenges of living in Northern Canada and we are delighted that our cover has provided the protection you need. It's wonderful to hear that you find our cover to be of great value!
Once again, thank you for your kind words and for choosing our product. We are committed to providing high-quality and durable covers at an affordable price. If you have any further questions or need assistance in the future, feel free to reach out to us.
Warm regards,
ShelterLogic!
“Managed to use tape to keep the cover together and managed to get 3 years out of it before it fell totally apart. Went to order a new cover and there is no stock.”
Hello Ken,
We are awfully sorry to see that you are unhappy with your cover. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have longer warranty and life expectancies, which might better suit your needs. If you have any questions or wish to place an order, please call us at 1-800-932-9344.
Thank you
Hello,
We are very happy to see that you are pleased with your replacement Cover. We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!, Customer Service
“Garage was good for one year and then it deteriorated and split right down the entire center if the roof!! Try to order replacement cover but “out of stock”!! No surprise since many, many reviews have shown this is a COMMON flaw of this shelter!! $1000.00 wasted!”
Hello,
We are very sorry to hear about this! All our shelters include a 1-year limited manufacturer's warranty, and if your cover tears within that period, we suggest filing a claim and having that reviewed and possibly replaced by the corresponding department. If you have any questions or concerns, please feel free to call us at 1-800-932-9344.
https://www.shelterlogic.ca/shop/warranty-claims?___store=ca_shop_en&___from_store=us_shop_en
Thank you, Customer Service
