“This is the second cover I've put on, the first one lasted 4 years. Will upgrade to the heavier cover when this one wears out to get longer life out of it.”
Bonjour,
Nous sommes vraiment désolés de voir que vous n’êtes pas satisfait de la toile.
Votre abri comprend une garantie limitée d’un an. Si quelque chose ne va pas dans ce délai, nous vous suggérons fortement de soumettre une réclamation de garantie.
Voici le lien pours soumettre une réclamation de garantie : https://www.shelterlogic.ca/shop/warranty-claims
Hello Joe,
We are sorry to hear about this! Please contact us at 1-800-560-8383, so that we can gather more information and help you with the assembly.
We are looking forward to assisting you!
“It is almost the same as what we needed. They were back ordered on the one we wanted and said they would call when it came in and didn't so they said they were out again. We had to settle for this one that isn't the color we wanted and had to be altered a bit to fit so we could just get a shelter”
“After contacting customer support, they were able to get me the exact replacement cover i needed and shipped out right out. I've bought from them before and have had a great experience both times.”
