Hello Steve,
We are very sorry to see you had trouble following the directions. We are constantly updating our manuals and will be using this feedback proactively. Please note we are available for assembly support or for any questions you may have 7 days a week on 1-800-560-8383.
Thank you for your feedback!
“If your shelter frame is still in good shape as was mine and you do not wish to updrade or downgrade your needs, then this is a no brainer. You'll pay for an exact replacement cover.”
“Original shed covering lasted 1 yr or so. Bought in October. After 14 months, roof ripped when shaking off snow. The next winter( 2023) the roof completely shredded by winds. I truly hope I don’t need to buy a replacement kit every 3 yrs.”
Hello Philip,
We are awfully sorry to see that you are unhappy with your cover. The standard cover does include a one-year limited warranty, and if anything goes wrong within that time frame, we strongly suggest submitting a claim. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancy, which might better suit your needs. If you wish to discuss any of this in more detail, our customer service team is available 7 days a week 1-800-560-8383.
https://www.shelterlogic.com/registration-and-warranties
We appreciate your feedback!
Thank you for choosing ShelterLogic!
“Would like to say that your web site was right on. Easy to find the right replacement kit for my shed. Your time line for ordering and shipping was right on time. The replacement kit was easy to install following the paper work that was sent with it. Took about an hour to remove and replace the top cover. Did not replace front and back due to they were okay. I have had this shed for about 6years before having to replace anything. Well worth the money. This is why I rated your company a 5 star rating”
Dear Rodney,
Thank you so much for your 5-star rating of our Replacement Cover Kit for the Shed-in-a-Box RoundTop® 10 ft. x 10 ft. x 8 ft. Standard PE 7.5 oz. Gray. We greatly appreciate your feedback.
We're thrilled to hear that you found our website easy to navigate and that you were able to find the perfect replacement kit for your shed. Our team works hard to ensure a seamless ordering and shipping process, so we're delighted that we met your expectations in terms of timing.
We're glad that the installation process was smooth for you, and that the instructions provided were helpful in completing the task. It's fantastic to hear that you were able to replace the top cover efficiently in just about an hour.
The fact that you've had your shed for about 6 years without needing to replace anything speaks to the quality and durability of our products. We're delighted that you consider it well worth the money.
Thank you once again for your kind words and for choosing our company. Should you have any further questions or require assistance in the future, please don't hesitate to reach out.
Best regards,
ShelterLogic!
“We had a brown cover before and was tight and almost seemed to not fit properly. We ordered this replacement and it fits better then the original cover. Super easy to put up and looks 100 times better”
Dear Laura,
Thank you so much for your glowing 5-star review of our Replacement Cover Kit for the Shed-in-a-Box RoundTop® 10 ft. x 10 ft. x 8 ft. Standard PE 7.5 oz. Gray! We are thrilled to hear that you are satisfied with your purchase.
