Hi David,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Best,
ShelterLogic
“This product is just filling up our landfills,terrible quality. Not only do they rip after a year or 2 the interior starts to break down and turn to white dust. Healthy for the LUNGS”
Hello Tom,
We are awfully sorry to see that you are unhappy with your cover. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have longer warrantied and life expectancies, which might better suit your needs. To discuss this in more detail, please feel free to start a live chat or call us directly on 1-800-560-8383.
Thank you
“Bought one a couple of years ago, the cover had pin holes in it took it back to the store the Manger gave me cover out of another box .No holes in this one but one side of the cover was a lighter material then the other side and of course the lighter side failed after 2 years the other side is still strong poor quality control. Trying to get a replacement cover and of course they don't have any once they have your money they don't care anymore about you.”
Hello,
We are sorry to hear about this! We strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. Please know that the Brown shelter does come with a 2-year warranty and if anything goes wrong within that time frame, we strongly suggest submitting a claim. Also, we do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. If you would like to discuss any of this in more detail, our customer service team is available 7 -days a week at 1-800-932-9344.
Thank you, Customer Service
Hello,
We are awfully sorry to see that you are unhappy with your cover. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow, it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. If you would like to discuss any of this in more detail, our customer service team is available 7-days a week at 1-800-932-9344.
Thank you, Customer Service
“Bought it for a boat cover. lasted 1month after warranty expired and disintegrated. thought $600 would get you a better product then this. Now just going to build a lean to. save your money and just build something out of wood!”
Hello,
We are awfully sorry to see that you are unhappy with your cover. The standard cover does include a one-year warranty, and if anything goes wrong within that time frame, we strongly suggest submitting a claim. Our warranty department does work hard to treat every claim fairly and consistently, which is why they do not consider claims past the warranty period. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. If you would like to discuss any of this in more detail, our customer service team is available 7-days a week at 1-800-932-9344.
Thank you, Customer Service
