“I bough this product the font and the rear canopy was full off small holes. I didn't put it together for over a year. So the warranty was over I tried to contact the company so far now reply.
All I want is to purchase the canopies to replace the damages ones. Its is chipper to purchase the hole unit a Canadian Tire on Sale than dealing with the company!!!!
Pretty Sad”
Hello,
We are sorry to hear about this! We strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. Please know that the Brown shelter does come with a 2-year warranty and if anything goes wrong within that time frame, we strongly suggest submitting a claim. Also, we do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. If you would like to discuss any of this in more detail, our customer service team is available 7 -days a week at 1-800-932-9344.
Thank you, Customer Service
