“This cover was the perfect replacement as it fit perfectly and came with replacement ratchets. I was less than two hours doing the replacement by myself and was quite easy. I highly recommend this product!!”
“I bought a 12x20x8 replacement cover so I could have a door at both ends of the full unit I had bought before hand. It works great but it will be better once I get the correct size of the full unit.”
Hello Anthony,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim, and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you so much for taking the time to leave us a rating.
“Shelter logic is great!! Ive had my shelter for probally 20 years. 15 of those years went thru 2 hurricanes. sandy and irene My shelter is in decent shade and the cover just lasts. I moved and its in partial shade and a tree branch took out the weathered cover. The tubing is great and We love it and got a new cover and back in action!”
Hello Erik,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thank you for choosing ShelterLogic!
“Its the cheapest one they have. tears pretty esay. the last one lasted about three years. I should have gotten the higher grade tarp but I cheaped out.”
Hello Scott,
Thank you so much for taking the time to leave us a rating. Yes, we do offer more permanent covers such as the (14.5 oz PVC and 21.5 oz PVC), which are much stronger and have much longer life expectancies and warranties. If you are using your shelter as a permanent structure, then this will be a more suitable option. If you would like to discuss this in more detail, please feel free to start a live chat or give us a call on 1-800-560-8383.
Thank you for your feedback!
“The last one lasted 4 years. But when it went it completely went. The end cap didn't last very long was all ripped up at the bottom in a short period of time. Will be putting the new one up in the fall save it from one summer baking.”
Hello Dale,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Please know that we do offer (3) different grade of replacement cover tops being the 7.5 oz standard fabric, 14.5 oz Heavy-Duty, and 21.5 oz Ultra Duty material. The heavier grade has a longer warranty and life expectancies, which might better suit your needs. If you have any questions or would like to discuss this in more detail, please feel free to call us at 1-800-932-9344.
Thank you for choosing ShelterLogic!
Hello Stephen,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thank you for choosing ShelterLogic!
