“I have replaced my cover several times now, this time I am impressed with the quality of the tarp. The last one had thin spots that tore sooner than I expected and I am hopeful this tarp will last longer.”
“After installing, we found 2 flaws, one critical. At the logo is; the threads are thin and bare at the top of the arc. Appears to have been pressed with a too hot iron. I’ll apply 2 part epoxy in the hopes of preventing it from tearing with weather exposure. Also, 1 corner is torn like it got caught in machinery. Not happy with the flaws for the price I paid.”
Hello,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, to submit a warranty claim and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week at 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you, Customer Service
