“When I received my replacement cover it already had a scrape on the roof and the ends didn't have grommets for the ropes to hold the doors rolled up. It didn't fit as well as the original either.”
Hi Chris,
We are sorry to hear about your experience. We would like the opportunity to investigate your feedback further. Please contact our customer service on 1-800-560-8383; so, we may gather more information on the issue and possibly provide a solution.
We are looking forward to assisting you!
“It arrived on time, good quality and happy with product. Only thing should have included the 2 elastic roll-up fasteners for the end . Our old ones were broken.”
Dear Tom,
Thank you so much for the amazing 5-star rating of our Replacement Cover for the Garage-in-a-Box RoundTop® 12 ft. x 20 ft. x 8 ft. Standard PE 7.5 oz. Green! We truly appreciate your feedback and are glad to hear that you are satisfied with the product.
We apologize for any inconvenience caused by the missing elastic roll-up fasteners for the end. We appreciate your suggestion. For replacement missing parts, please call us on 1-800-560-8383.
Once again, thank you for choosing our product and for taking the time to share your positive experience. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are always here to assist you.
Best regards,
ShelterLogic
Dear Matthew,
Thank you so much for taking the time to provide us with your feedback on our Replacement Cover for the Garage-in-a-Box RoundTop® 12 ft. x 20 ft. x 8 ft. Standard PE 7.5 oz. Green. We truly appreciate your kind words and are delighted to hear that you are pleased with our product.
Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancies which might better suit your needs.
For ShelterLogic product inquiries, please call 1-800-560-8383.
We hope to have the pleasure of serving you again in the future!
Warmest regards,
ShelterLogic!
“BOUGHT 2 OF THESE REPLACEMENT COVERS FOR 2 GARAGES I HAVE. THE OVERALL FIT IS OK, BUT.... NONE OF THE DOORS HAVE GROMMET HOLES FOR THE BALL BUNGEES ANUYMORE. I GUESS THEY EXPECT YOU TO USE THE ROLL UP CONTRAPTION. 2ND, THE SLOTS ON THE LOWER SIDES DO NOT LINE UP WITH THE FRAME RAILS AND NEEDED TO BE RECUT TO FIT CORRECTLY. FOR WHAT THESE COST AND WHAT IT COST TO UPGRADE TO THE THICKER ONES, I'LL BUY A METAL CARPORT NEXT TIME THE COVERS NEED REPLACING.”
Hello Curt,
We are very sorry to hear about this. We always suggest that when an imperfection is noticed, submit a warranty claim, and have one of our warranty reps review it and provide a solution. Our customer service team via phone can also help you with your request. We are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/registration-and-warranties
Thank you
“The new replacement cover fit perfectly. So much easier than having to replace the whole shelter. Also the hunter green colour is a nice change after the grey one we had.”
Dear Jackie,
Thank you so much for your fantastic 5-star rating of our Replacement Cover for the Garage-in-a-Box RoundTop® 12 ft. x 20 ft. x 8 ft. Standard PE 7.5 oz. Green! We truly appreciate your support and are thrilled to hear that the new replacement cover fit perfectly. It's wonderful to know that it made the process of replacing the shelter much easier for you. Additionally, we're delighted that you're enjoying the refreshing change from the grey color to the beautiful hunter green shade. Your satisfaction is our top priority, and we're grateful for your positive feedback.
Thanks once again for choosing our product, and we look forward to serving you again in the future.
Best regards,
ShelterLogic!
Hello,
Thank you so much for taking the time to review our Replacement Cover for the Garage-in-a-Box® 12 ft. x 20 ft. x 8 ft. Standard PE 7.5 oz. Green. We truly appreciate your feedback!
Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancies, which might better suit your needs.
If there is anything else we can assist you with, please do not hesitate to reach out. Our team is always here to help and provide excellent customer service. We genuinely value your business and would love to assist you further if needed.
For ShelterLogic product inquiries, please call 1-800-560-8383
Warm regards,
ShelterLogic
