“I bought this garage in a box at local Tractor Supply store, but cover lasted slightly less than 2 years. Top like in other consumers reviews started tearing down middle of top and just kept spreading.. Tried to order replacement top several times but always unavailable. Kinda glad because it would just be a $300 investment that rotted in two years.”
Hello,
We are awfully sorry to see that you are unhappy with your shelter. Please note that we do offer replacement cover kits in Heavy-Duty and Ultra-Duty material. If you would like to discuss any of this in more detail, our customer service team is available 7 -days a week at 1-800-932-9344.
Thank you, Customer Service
“i bought this last week and it has been erected and is all set. only problem is that i
I bought this more as a visual sight stop to block out an industrial property behind me, than for storage needs, although yes it will come in handy. this it does, but it is advertised as GREEN and i was hugely, might i say hugely!! disappointed when we took it out, and the tarp is basically a dark grey with a tinge of dark green. even the box showed it as a
bright green. how can i get a tru green replacement cover? and can i install it over the existing basically black one.”
Hello,
Thank you for your feedback. Our fabric color is Green. The fabric color may appear, Grey when viewed under different light sources. If this is not the case, we always suggest that when an imperfection is noticed, to submit a warranty claim and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7-days a week at 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you, Customer Service
“the cover is only just now coming up on 3 years - Since I bought this at tractor supply the rep informed me this is the standard one as they don't sell the heavy duty ones at the store. Therefore the warranty is only 1 year. I have a cover I bought from costco same size etc that I purchased for $199 vs $400 and it is 15 years old still standing and working just fine. Guess I'm going back to costco vs paying over $600 for a heavy duty tarp replacement. I will never buy or suggest a shelter logic product again as this should have lasted longer very disappointing”
Hello,
We are awfully sorry to see that you are unhappy with your cover. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds, it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. If you would like to discuss any of this in more detail, our customer service team is available 7 days a week at 1-800-932-9344.
Thank you, Customer Service
Hello Mike,
We are sorry to hear about this. Please call our customer service line so that we can gather more information on the whereabouts of your shipment. We are available 7 days a week at 1-800-932-9344.
We are looking forward to assisting you!, Customer Service
