“We purchases you and it about a year ago. Today is June 28, we had a small wind storm go through in the canvas split all the way down the top of the unit. I just checked the price for a replacement cover for a standard which is $219. I believe we bought the whole unit for 349 at Tractor Supply. Seems like this unit should last a lot longer than this I think the sun is what cause the unit to fail. However the unit said it was UV protected. So take what you want from this post. I expected more than a year”
We are very sorry to see that you are not completely satisfied with your cover. Fabric life is affected by application, location and the physical elements the shelter is exposed to. Our standard covers have a one year warranty and if you are within that time period and something goes wrong we suggest filing a warranty claim and having it reviewed by a representative in the corresponding department. We also offer many replacement cover options, including heavier materials that may have longer warranties and life expectancies. If you have any other questions or concerns please feel free to call us at 1-800-932-9344.
http://www.shelterlogic.com/support/forms/warranty-claim/ ,Customer Service ,Customer Service Specialist
“The cover appears to be the same as the original cover, which was expected. However, it does seem to fit looser than the original. I can't seem to get it tight which results in the cover slapping in the wind. The zippered end flaps seem to work much better than the original zippers. That being said, they almost work too well because they come open in the wind when the end covers flap. Overall I am satisfied with the replacement cover but I will have to try getting it tightened some more once the weather warms up so it doesn't tear itself apart.”
Hello,
We are glad to see that you satisfied with your shelter overall. If you are still experiencing any issues with your cover or door panel please give us a call at 1-800-932-9344.
Thank you ,Customer Service,Debora
