“Watch Youtube and follow the manual then wing it. We had to anchor in a new location, no big deal with the right tools. Took two of us an hour to replace the sides and top.”
Thank you for giving our Replacement Cover for the Garage-in-a-Box RoundTop® 12 ft. x 20 ft. x 8 ft. Standard PE 7.5 oz. Green a 5-star rating! We are glad to hear that you were able to watch Youtube and follow the manual, and then use the right tools to anchor the garage in a new location. We appreciate your feedback!
“Old one with same strength (thickness) is still on and working great. Needed a new entry door for south side which gets hit with a lot of sun. Replaced only the entry and keeping everything else for future use. Was cheaper in long term than ordering one piece. and then another and then another...”
“My customer service experience was superb. My RoundTop is an older model that I bought used from a neighbor so it took some time for the customer service rep to determine which replacement cover I needed. Her patience, persistence, and pleasantness were greatly appreciated. The set-up was pretty straightforward but I did get confused a couple of times because of the lack of words in the instructions. Pictures are very helpful but some explanatory notes would have saved me some time.”
“The replacement fit perfectly. I am very satisfied with it. The new ratchets were a plus, wasnt expecting them. You have a great product, i would not hesitate to purchase another 1 in the future”
“While this may be a bit time-consuming and 3-4 people is optimum, it was still fairly easy to assemble and set up. Very heavy -duty fabric. Good investment for coverage of outside items.”
“This is my third cover in about six'ish years. The original one lasted about three years, I think. Then we bought a replacement cover June 2021. That one lasted about 1.5 years and ripped winter on '22-'23. Bought another new cover April 2023. The cover has already developed pin holes throughout. I question if it will make the winter. I do clean the snow off. It does get a lot of sunshine.
At this point, I have to say avoid. For the original plus three covers I could have bought a true car port.”
Hello,
We are awfully sorry to see that you are unhappy with your cover. The standard cover does include a one-year limited warranty, and if anything goes wrong within that time frame, we strongly suggest submitting a claim. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancy, which might better suit your needs. If you wish to discuss any of this in more detail, our customer service team is available 7 days a week 1-800-560-8383.
Thank you
“Old cover was getting thin after about 6 or 7 years of use. Called and customer service was able to tell me where to find the proper reorder number and everything went smooth from there. Cover was delivered in about 2 or 3 days and installation was straight forward. Plan on getting several more years of use out of this shelter.”
