“The product was not labeled properly and made the install process very difficult. The glue holding the doors together have already failed. The shipping process was terrible with awful communications from the factory staff to the shipping company.”
Hello Brian,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim, and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you
“The first thing to arrive was the frame, which had no instructions in the box. Customer service was very helpful and emailed the instructions. The canvass arrived a week later. Part numbers are stamped in ink and virtually every part number was smeared and unreadable. The connector joints were all crooked and bent making it difficult to insert the pipes. Since they were misaligned from the factory, by the time I got to assembling the last section, the whole structure was misaligned and extremely difficult to attach. The canvas top has sleeves at the bottom where pipes are connected horizontally to the vertical structure pipes, those sleeves have openings designed to fit couplers connecting the horizontal pipes to the vertical, none of those openings aligned. I was able to finish the project by making modifications that should have been unnecessary!”
Hello Ed,
We are very sorry to see you were having difficulties assembling your shed and that the part numbers are not legible. We strive to provide a quality product and can assure you that this is not a common occurrence. If you are having trouble identifying the parts, please give us a call to troubleshoot. Please feel free to reach out to us at 1-800-560-8383.
Thank you
“Called SL on 9/29/19 C's said tent would take 10 days to make then 3 days to arrive. Just got the poles today 10/23 still don't have the tent. Supposed to be in the 40s next week with a chance of snow. Excuse after excuse, from customer service. First and last time I will buy from them.”
“I ordered my shelter almost 3 months ago and my account was charged a month ago, but as to date I have not received my order. I have not received any information other that my order was being processed. I would say that the company's service and communications are very poor.”
“This is my second ShelterLogic garage and again I was very pleased with the quality. Very good fit and the picture illustrated type instructions were very easy to follow.”
