“Despite the grade of metal, the illustrations are lousy .To sell this product, develop a video so people can refer to a true to life video , the illustrations don’t cut it .Trying tech support , without an email exchange between representative and customer, to send a part in real time and get an answer in real time, an assembler is spinning their wheels and going nowhere.If you bring a helper yiu just get 2 people confused and wasted both persons time .Assemby time for a 12X10 , 14 hours , with a video on assembly, that time would be cut down 20%..The assembly does not include the garage door components for the most part wasn’t terrible , again the illustrations are tough to decipher.Add a video to your product , peoples time is valuable and time is money”
Hello,
We are very sorry to see you experienced difficulty following the directions. We are constantly updating our manuals and will be using this feedback proactively. Please note that assembly time depends on a variety of factors, including roof design, tools available, DIY skill and the pace at which you work. Guidelines for each shed assembly are approximate AFTER completion of the base. Generally, you should plan on at least one day working with someone who can assist you. We try to make our manuals as detailed as possible in order to prevent mistakes. If you are having trouble with the assembly, please give us a call to troubleshoot. Our customer service team can be reached at 1-800-851-1085 (press 1).
http://www.shelterlogic.com/arrow-sheds/maintenance/assembly-tips/
Thank you for your feedback!, Customer Service
“Incredibly frustrating build process. Instructions are not clear and use ambiguous language with poor diagrams. Metal is very flimsy and already beginning to rust. No way would I buy this again”
Hello Dan,
We are very sorry to see you have experienced difficulty following the directions. We are constantly updating our manuals and will be using this feedback proactively. Please note, once the shed is properly assembled and anchored, our customers find their storage sheds to be very sturdy and last 15 plus years. Customer satisfaction is important to us, and we would like to gather more information to further assist you. We recommend submitting a Warranty claim so that our Warranty Department can review it and offer the best solution we possibly can. If you have any questions or wish to discuss this in more detail, we are available 7-days a week at 1-800-851-1085 (press 1).
https://www.shelterlogic.com/warranty-claims
Thank you, Customer Service
“This is a product that is as described.
Although the material is reasonably light weight, the physics of the construction make it very sturdy.
I would not however, recommend it in the open or a windy environment it it absolutely requires a concrete pad as a base.
But a great product and suited our needs as was the best price, comparing with buildings 2 to 3 times more expensive.”
Glad to see you're happy with your storage buildings! Thank you for taking the time to share your thoughts and for choosing Shelterlogic!, Customer Service
