“They look and feel nice but first day out and strap broke. I am 5’6” and weigh 115 pounds- should not have happened!
Disappointed and wondering about repair? Replacement? I bought 4 chairs in total. Please advise”
Hello,
We are very sorry to hear about this. This lounge chair does include a 1-year warranty, and we always suggest that when an imperfection is noticed, to submit a warranty claim and have one of our warranty reps review and provide a solution. Our customer service team is also available 7 days a week at 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you, Customer Service
“Poor quality - only had a month in Florida and the wooden arm rests are growing mold and the whole metal frame is rusting from the inside - it drips rust water out and has already stained blankets and towels. Miss the old style lawn chairs.”
Hello Karen,
We are very sorry to hear about this. This Lounge chairs does include a 1-year warranty and we always suggest that when an imperfection is noticed to submit a warranty claim and have one of our warranty reps review and provide a solution. Our customer service team is also available 7 days a week at 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you for choosing ShelterLogic!, Customer Service
Hello,
We are very happy to see that you are pleased with your Lounge chair. We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!, Customer Service
