Hi Leslie,
Thank you for your wonderful review! We’re thrilled to hear that you found the structure solid and easy to assemble. It's great to know the roof provides the weather protection you need and stands up to the elements. Your feedback is invaluable to us! If you have any further questions or need assistance, feel free to reach out anytime.
Best,
ShelterLogic
Dear Robert,
Thank you so much for awarding Arrow Carport, 10 ft. x 15 ft. x 7 ft. Eggshell with a fantastic 5-star rating! Your support and loyalty truly mean the world to us.
We are thrilled to hear that the delivery of your carport went smoothly. Our team takes great care in ensuring prompt and hassle-free deliveries. We are equally pleased to know that the assembly process, although time-consuming, was made easier thanks to the clear instructions and illustrations provided. We put immense effort into making sure our customers have a seamless experience from start to finish.
Furthermore, we are proud to offer a product built with durability in mind. We strive to provide outstanding quality, and it is truly satisfying to hear that our efforts have paid off for you.
Once again, we express our heartfelt gratitude for your kind words and your continued loyalty to our brand. If you ever require any assistance or have further queries, please do not hesitate to reach out to us. We would be more than happy to help.
Warmest regards,
Arrow
“I like the carport, it wasn't that hard to put together and it's solid, it was the perfect size to park my Corolla. The problems is that I also bought the enclosure, and from every sites that I looked at, it all said 10 x 15, even the box in came in said 10 x 15. I thought the kit came with some extention, but it didn't. So now I'm left with a 10 x 13.5 carport that my Corolla doesn't fit in! Very disapointed! You should tell your customers the true size of the enclosure because if I knew, I wouldn't have bought it.”
Hello Claude,
We are very sorry to hear about this! Please note that customer satisfaction is very important to us, and we would like to gather more information to properly assist you. Please submit a Warranty claim at:
https://www.shelterlogic.com/registration-and-warranties
We would like to review this case further and find a solution.
Please do note that what makes the 10'W X 15'W X 7'H Arrow carport 15'L is the overhang of the panels, and the frame length itself measures 13'7" (4.2m). Thus, the enclosure-kit fabric should perfectly wrap around the frame. Again, we would like to review this case further and find a solution.
We can also be reached at 1-800-851-1085.
We are looking forward to assisting you!
Dear Reviewer,
Thank you so much for taking the time to rate our Arrow Carport, 10 ft. x 15 ft. x 7 ft. Eggshell with a perfect 5-star rating! We are thrilled to hear that you are completely satisfied with your purchase.
Thank you again for choosing Arrow Carport, and we hope to serve you again soon!
Best regards,
Arrow Carport Team
“Product itself is great.Instructions are incredibly incomplete.No measurements of overhang etc...And youtube video no better.Its also not 15 feet its 13ft8 and the overhang is 15..But product quality is good.Took too long to receive, and instructions suck”
Hello,
We are very sorry to see you had trouble following the directions. We are constantly updating our manuals and will be using this feedback proactively. If you have any questions or concerns, please feel free to contact us at 1-800-851-1085 (press 1).
Thank you
