“I bought this product cause it was the right size, sturdiness and colour I was looking for. Well, the instruction booklet was easy to understand. The box was delivered et set leaning on a fencing which created the box to shift inside - not impressed. Then, when I opened the box to count the parts, I had no missing parts but some scratched. I struggled with some alignment of holes (less than 10) and easy to solve. My last issue are the doors are still not closing easily (without any friction creating scratches) and covering the scratches. Can I get assistance, please? Thanking you in advance. PS - I will change my rating after the project is complete - depending of your service after sale. Also, I am still waiting for the difference for the credit of the purchase for over a month now.”
Hello Christine,
Thank you for reaching out, we can help!
We are very sorry to see that you have been having some issues with the assembly. We are open 7 days a week to provide assistance with assembly. If your refund was requested directly with us at ShelterLogic, please call our ShelterLogic Customer Service Team, 800-560-8383. We look forward to talking with you , thank you!
“I've read sooo many comments about the difficulty of the installation or understanding the photo instructions...well, I just completed construction yesterday and 1/2 of today. Yes, it involves a lot of screws and steps; however, the instructions were VERY clear if you follow them closely and pay close attention to the details of each photo. I only struggled with a couple of alignments which were easily solved and some adjustments to the doors at the end. I hope now that it holds up well to a PNW winter to come. Thank you Shelter Logic for an affordable storage solution. C'mon people it's not that hard.”
“Bought this last weekend at Lowes. Read lost of reviews on all the metal sheds out there. Seemed most of the reviews implied that all metal sheds suck. Took a chance on this one thinking since the price was a few hundred higher than the other sheds with bad reviews this would be better quality. Seems I was wrong. Spent 2 daysputting this together. All the side and top panels seems to be made of cheap tin. Screws and to short. Inteructions and almost only pictires with no written instructions. Pictures in the instructions are bad. If I could take it back to Lowes I would. I shoud have purchased a large plastic shed which would have been so much easier to put together and would last many more years.”
Hello,
We are very sorry to see that you experienced difficulty assembling your shed. We are constantly updating our manuals and will be using this feedback proactively. Our customer service team is available 7 days a week for troubleshooting and assembly support. If you are still experiencing trouble please give us a call 1-800-851-1085 (press 1). , Customer Service
Hello,
We are very sorry to hear about this! Customer satisfaction is very important to us and we would like to be given the opportunity to make this right. Please give us a call at 1-800-851-1085 (press 1), we are available 7 days a week.
Thank you , Customer Service
