Hello Melissa,
Thank you for leaving us a rating. We are very sorry to see that you are not satisfied with your purchase. Yes, the product you purchased is indeed an Open Box product and this information is stated under the product specifications.
However, you shouldn't be missing any parts. For that, we do apologize for the inconvenience. To place an order for missing parts, please contact us on 1-866-901-1649, and we'll be happy to replace the missing parts for you.
We are looking forward to assisting you!
