“We purchased this gazebo because it matched one that we had purchased at Costco last year. We wanted to ensure that we had a matching set when my husband went to put it together thinks it may have been a return or an open box as there was dents in the legs and panels. And it was missing pieces for the curtains. Although disappointed, we kept it. Given its size and cost, it was too much trouble to try to worry about returning. We positioned it cleverly so that the dents can’t be visible.”
Dear Angela,
Thank you for leaving us a rating. We are very sorry to see that you are not satisfied with your purchase. Please note that the Gazebo you purchased from our website is indeed an Open Box product and this information is stated under the product specifications.
It states: Open Box products are refurbished products sold as is and therefore are allotted a significant discount. Although some boxes may have been previously opened, these items are what we consider good to be sold and will have all parts included for the full unit. These are final sale and not returnable.
https://www.shelterlogic.ca/sojag-messina-10-ft-x-12-ft-gazebo-r500-9162370
As for missing parts, please contact us on 1-866-901-1649, and we'll be happy to replace the missing parts for you.
We are looking forward to assisting you!
Thank you for choosing SOJAG!
