“Unfortunately I was sent the wrong gazebo from what I ordered by the time it was all straightened out the Sanibell II was no longer in stock, very disappointed. The customer service rep was very good but took longer then expected to resolve.”
Dear Kelly,
Thank you so much for taking the time to share your feedback on your experience with our Sojag Sanibel II 8 ft. x 8 ft. Gazebo. We truly appreciate your valuable input.
We are sincerely sorry for the inconvenience and disappointment caused by receiving the wrong gazebo initially, which resulted in the Sanibel II being out of stock by the time the issue was resolved. We understand how frustrating this must have been for you, and we apologize for the inconvenience caused.
We are glad to hear that our customer service representative provided good assistance throughout the process, but we understand that it took longer than expected to resolve the situation. We sincerely apologize for any delays you experienced during the resolution process.
At this point, we would like to make things better for you. We want to ensure your complete satisfaction and restore your confidence in our products and services. The Sanibel ll 8x8 Gazebo is available for purchase. Please call our directly line on 1-866-901-1649 to place your order.
Once again, thank you for sharing your experience with us. We look forward to hearing from you and resolving any remaining issues.
Best regards,
SOJAG!
