Hello Cindy,
We are sorry to hear about this. Please submit a warranty claim to gather more information and offer the best solution we possibly can.
https://www.shelterlogic.com/warranty-claims
We are looking forward to assisting you!
Thank you so much for your 5-star rating of the Tommy Bahama Rolling 100 Quart Patio Cooler! We are so pleased that you could experience this cooler's large capacity, shelf, bottle opener, wheels, and extra storage on the bottom. We truly appreciate your loyalty and thank you for being a valued customer!
