“I purchased an Arrow metal shed kit. The kit is fine. The problem was that two major parts were missing from the kit. The roof ridge beam and the roof to wall connection were both missing. These parts are about 6' long so they were not overlooked. A call to the manufacturer took about 30 minutes on hold before a human answered the call. Once someone was on line, ordering the replacement parts was quick.”
Hello,
We are sorry to hear about those missing parts and the long wait time on the phone! We hope you received your parts in a timely manner and that you are now enjoying the finished product.
Thank you , Customer Service
