“The shelter tube garage was a dream to put up, and went together smoothly. I did 90% of the work myself and needed a helper twice for about 10 mins each time. The finished product looks good and will definitely hold up to the elements. If it's in your budget get the "heavy duty" cover.
However, what really stands out about this product is the customer service, my son ran over one of the roof supports and mangled it (totally our fault) they replaced it free of charge. Another part had a slight defect from the factory they send out a new one that same day, No charge!
It is very rare these days to find customer service of this level anywhere, well done shelterlogic!”
Dear Donald,
Thank you so much for your fantastic 5-star rating on our ShelterTube Wind and Snow-Load Rated Garage, 10x14x10 Gray. We are delighted to hear that you had a positive experience with assembling the garage and that it met your expectations in terms of durability and appearance.
We truly appreciate your kind words about our customer service. We understand that accidents can happen, and we always strive to provide the best support to our customers. We are glad that we were able to quickly replace the damaged roof support and defective part, free of charge.
At ShelterLogic, we take pride in delivering exceptional customer service, and it means a lot to us when our efforts are recognized. If you ever require further assistance or have any questions, please don't hesitate to reach out to us.
Thank you for choosing ShelterLogic, and we hope our garage continues to serve you well for years to come!
Best regards,
ShelterLogic Customer Service Team
