“Tried constructing in a residential neighborhood. It's so high you can't put the trusses up. Had to hire a contractor to come do it with a lift. Now I've hired them to cut it down to a lower size. Rep at ShelterTube says all I can do is sell it. It's been a nightmare honestly. Neighbors want to shoot me since it looks pretty bad from the street.”
Dear Reviewer,
Thank you for taking the time to provide us with your valuable feedback regarding your experience with the ShelterTube Wind and Snow-Load Rated Garage, 14’W x 18’L x 16’H Gray. We genuinely appreciate your effort in sharing your thoughts, and we apologize for the inconveniences you have encountered.
Please note that you purchased the tallest Sheltertube option we have available. Based on what you are storing in it, it seems that you could have gone with a shorter shelter option if you preferred. All our product dimensions are displayed on the website, and if you ever need assistance in making a purchase, we do have live chat representatives available, and our customer service team are available 7 days a week at 1-800-560-8383.
Unfortunately, once the products are set up, we are unable to grant a return. Lastly, you did a great job with the assembly; the building looks great.
Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
ShelterLogic
