“My wife purchased a RIO beach utility cart months ago and we never got around to use it and then to find that the axle was missing. called the 1 800 number and they want a receipt and or proof of purchase before they will send the axle. well, you know how hard it is to keep up with receipts when it's been a while so i might as well just go buy a rod and make my own axle.”
Hello Larry,
We are sorry to hear that you lost your purchase receipt. We require valid proof of purchase to ensure that the Shelterlogic product was acquired either directly from us or from an authorized seller of Shelterlogic products and to verify the date it was acquired. If you would like to discuss this in more detail, please feel free to contact us at 1-800-932-9344.
Thank you
