Hi Eileen,
We are awfully sorry to hear about this! We ask you please reach out with images of your original wheels and clips to ensure the correct ones are sent out as these parts vary by model. We are available 7 days a week at 1-800-932-9344. , Customer Service
“On the older model , not great design on the front wheels, plus the metal pivot post needed stainless steel not aluminium, so it failed . However the customer service rep , fixed it in a Jiffy, two new wheels shipped out pronto, fixing my summer wheels! Thank you”
Hello,
We are glad to see that you are satisfied with your RIO Beach Cart overall. We appreciate your feedback and will be using this proactively. Thank you for taking the time to leave this review and for choosing RIOBRANDS!, Customer Service
“One of the front wheels snapped off after only one season of use. Called to order a replacement part but the part we need is not sold??? Only the wheel itself can be purchased, not the assembly that connects it to the cart. Would not recommend buying this product.”
Hello,
We are sorry to hear about this! We will like to gather more information and suggest submitting a warranty claim.
Please complete the warranty claim form online here: https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you for your patience, Customer Service
Hello,
We are awfully sorry that you were missing parts and had trouble following the directions. We strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. To have the missing and defective parts replaced, please send an email to parts@shelterlogic.com and include your name, mailing address, phone number, model number, a copy of the sales receipt, missing part numbers, and quantity. We will place your order and send you a confirmation email within 24 business hours. We are also available 7-days a week at 1-800-932-9344.
Thank you, Customer Service
“We have had our WW for over 20 years. We live on the third floor of a condo so we haul lots of stuff including our groceries. It has held up until now so we are purchasing our second one today. We wouldn't be without this great cart. Since we live at the beach it doubles as a beach cart but we mainly use it to haul things up to our condo. ( since we've had it so long I can't remember the ease of assembly)”
Hello,
We are very sorry to hear about this! This cart does include a one year warranty and we strongly suggest submitting a claim at the link provided below. One of our warranty representatives will review the claim and provide a solution.
https://www.shelterlogic.com/support/forms/warranty-claim/, Customer Service
“This was a Christmas gift from my son. I unpacked it for our beach trip and put it together. Looked great! Loaded it up for the first trip on the beach and it fit a ton of stuff. Then on the way back off the beach the front wheel bent and broke off. unacceptable for this price. My last one lasted 7 years and was half the price. So upset!”
Hello,
We are very sorry to hear about this! This cart does include a one year warranty and we strongly suggest you submit a claim at the link provided below. One of our warranty representatives will review and provide a solution.
https://www.shelterlogic.com/support/forms/warranty-claim/, Customer Service
“I bought this cart at the end of July 2019. We used it for a couple of months last year. Then first time back on the beach in 2020. It fell apart, literally fell apart! It's just my husband and using the cart, NOT a family of four even. JUNK”
