“I PURCHASED THIS FOR OUR 13TH VISIT TO FLORIDA BEACHES. WHICH I AM ON NOW. BOTH FRONT WHEELS HAVE BROKEN OFF ON OUR SECOND USE. THE STEEL PINS SNAPPED AFTER THE LOCKING MECHANISM DID NOT HOLD. I PURCHASED THIS CART THINKING IT WAS AN UPGRADE FROM THE PREVIOUS ONE I OWNED(ALSO A RIO) THAT LASTED 5-YEARS TILL THE LARGE PLASTIC REAR WHEELS WORE OUT. THIS IS NOT A REPAIRABLE DEFECT AND I WILL BE CARRYING ALL MY BELONGING TO THE BEACH THE NEXT 5-DAYS OF MY VACATION. I WILL BE TAKING WITH RIO AND SUBMITTING PICTURES FOR A FULL REFUND.”
Hi Steve, We are very sorry to hear about this! Customer satisfaction is very important to us and we would like to be given the opportunity to make this right. Please give us a call at 1-800-866-8520. Thank you , Customer Service
