“The instructions with this product SUCK. Confusing and incomplete, woefully lacking in pertinent illustrations connected to steps. Metal is of poor quality/thickness, as is the finish which did not extend around edges or inside of holes already in panels and parts. Doors were made of individual odd parts and ended up being not square and sprung causing misalignment in frame = doors don't match and don't seal. Hinges could not be of porrer quality and don't appear to be an item that will last for long. WILL NOT BUY THIS COMPANY'S PRODUCT AGAIN. DO NOT RECOMMEND.”
Hello Kirk,
We are very sorry to see you had trouble following the directions. We are constantly updating our manuals and will be using this feedback proactively. If you are having trouble with the assembly, please give us a call to troubleshoot. Our customer service team can be reached on 1-800-932-9344.
Thank you
Hello Lizbeth,
We are very sorry to see that you are not satisfied with your purchase. Please note that once the shed is properly assembled and anchored, our customers find their storage sheds to be very sturdy and last 15 plus years. If you have any questions or would like to discuss this in more detail, please feel free to contact us at 1-800-851-1085 (press 1).
Thank you
“We purchased this model. Many months ago.i struggled to understand how the floor frame connected. And. Having the frame line up with metal sheeting. Parts were Missing. I highly don't recommend buying anything from Shelter logic.”
Hello,
We are very sorry to see that you had trouble assembling your shed. We would like to review this in more detail to suggest an appropriate solution on how to assemble the shed. Please send us an email to assist@arrowsheds.com with photos of the problem areas, name, and phone number to reach you. If you have any additional questions or wish to troubleshoot the assembly over the phone with our Arrow specialist, please contact us at 1-800-851-1085 (press 1).
We are looking forward to assisting you!, Customer Service
