“I've been a customer for about 8 years now and I've been very pleased with Shipley's service, including coming out in the early hours of the morning when we ran out of oil during a snowstorm, thank you!
Currently, with the exorbitant fuel prices, I was upset and disappointed that I hadn't been notified that Shipley has kindly lowered their minimum oil delivery to 50 gallons. This is a wonderful service, and I'm grateful that it's been made available. However, I was not told about this option until AFTER I received a delivery of 180 gallons, resulting in a fuel bill of nearly $1000!
When speaking with the kind sales rep on the phone, he asked if I'd like to be called the day before my auto delivery so that I can make any adjustments to my delivery volume. I signed up for that option very quickly.
$1000 is a hard kick in the teeth right now for my family when prices for the basics in life are soaring. I appreciate Shipley making the 50 gallon minimum an option, but I wish there had been an auto phone call or text or email notifying me that it was an option prior to having such a large surprise bill.”
