“I appreciate your driver taking care of my oil needs in this less then desirable conditions. Still lots of snow cover on my lawn and area driver needs to access to bring in the hose. Plus that fact it was extremely cold! Much appreciated!!”
“I live off a rural lane that goes up a steep hill. Bob (driver) called saying that the delivery truck couldn't make it up due to existing snow/ice. (I have 4wd so not a problem for me.) I told him of a private lane that is less steep and connects to the lane I'm on. Bob found the secondary route and made the delivery. Thanks.”