“Because we have a security gate, we must be called ahead so the gate can be unlocked. Yesterday, we were not called ahead. It's more time efficient for your driver to do so, this way his time isn't wasted. Please have them call ahead.”
“He came way too early. I work overnight and wasn’t even off work yet. He was supposed to restart my boiler and didn’t get the chance to. So I still have only cold water. This could have been avoided had he called ahead but I was only informed after the delivery was done.”
“We appreciate your service to our home over the past 8 years. You have been attentive to our needs to keep our home warm. However, we just sold our home and I was going to call to ask that you don't fill the tank again until the new owner takes over, but I suppose that I am too late. I am very sick right now, so that's why I delayed the call. My fault. Thank you anyway. I guess this was just a gift to the new owner from us. Either way, you guys are great, keep doing what you're doing.”
