“The 2 technicians worked to get the old part off, I think it was called an infusior. They than installed the new one, not same but one that they were told would work. They got the job completed, cleaned up the work area, and left. They were very friendly.”
“We woke up Christmas morning to discover our heater was not working. Within 30 minutes of calling the Shipley emergency number, a technician was here and 30 minutes later, our heater was repaired. You can't ask for better service than that. Thank you for fixing our heater on short notice on Christmas morning!!”
“Technicians that came out to the house very pleasant and efficient. Follow up and communication from the Service Department very poor. No hot water for two weeks. We were originally told parts were available and would only be a few days but it took 12 days to get the repairs needed.”
“Extremely disappointing experience from start to finish. I was excited to switch to Shipley Gas, but due to poor communication and lack of accountability, I will be staying with my current provider.
I was advised to call when my tanks reached 30% to allow time to schedule a tank delivery, which I did. An appointment was made, and at no point was I told I needed to be home for the delivery. On the day of delivery, the technician called about 20 minutes before arrival and asked if I would be home. I said I would not be, provided the access code at his request, and was told he would proceed with the delivery—he even stated he would sign my initials. Based on that conversation, I had no reason to believe the delivery would not occur.
When I got home, no tanks had been delivered and I received no communication. Customer service later told me delivery could not be completed because I wasn’t home, directly contradicting what the technician told me. I was then informed the next available appointment was three weeks away, despite my tank being under 10% during a cold December. Requests for a supervisor and clarification were ignored.
I ultimately had to pay more elsewhere just to keep my home warm. This was especially frustrating since I began planning this switch months in advance. Clear communication could have easily prevented this situation. Unfortunately, this experience does not inspire confidence in Shipley Gas’s service or reliability.”
