“Technicians that came out to the house very pleasant and efficient. Follow up and communication from the Service Department very poor. No hot water for two weeks. We were originally told parts were available and would only be a few days but it took 12 days to get the repairs needed.”
“Extremely disappointing experience from start to finish. I was excited to switch to Shipley Gas, but due to poor communication and lack of accountability, I will be staying with my current provider.
I was advised to call when my tanks reached 30% to allow time to schedule a tank delivery, which I did. An appointment was made, and at no point was I told I needed to be home for the delivery. On the day of delivery, the technician called about 20 minutes before arrival and asked if I would be home. I said I would not be, provided the access code at his request, and was told he would proceed with the delivery—he even stated he would sign my initials. Based on that conversation, I had no reason to believe the delivery would not occur.
When I got home, no tanks had been delivered and I received no communication. Customer service later told me delivery could not be completed because I wasn’t home, directly contradicting what the technician told me. I was then informed the next available appointment was three weeks away, despite my tank being under 10% during a cold December. Requests for a supervisor and clarification were ignored.
I ultimately had to pay more elsewhere just to keep my home warm. This was especially frustrating since I began planning this switch months in advance. Clear communication could have easily prevented this situation. Unfortunately, this experience does not inspire confidence in Shipley Gas’s service or reliability.”
“The heating part of our mini-split was not working in an accessory buillding at our property. The technician was unable to get it working, and left about 4:30 p.m. yesterday. I called the service dept. today, and the tech did not leave a message about his visit to our property, so the service dept. could not tell me if he or another tech will be out today. I was told I would get a call back on Friday (today is Wednesday). The tech made many trips to and from his truck, so I believe he tried his best. But we have no heat. Thank you.”
“Great customer service. Very professional. Just wish someone can explain the monitor that was mounted on the tank and how to view via the app. I was able to load and register the device but the tank does not seem to be activated.”
