“Wes was actually here yesterday. He was great and gave us a lot of information. Our furnace part is now extinct and the replacement part that was installed on Friday only worked for 2 days. We are now waiting to hear when our new furnace will be installed. Can you help with that?”
“Carl was great. Since we have been longtime customers he knew the history of the property HVAC. We did have to wait 12 hours for a qualified propane tech while my building was at risk with no heat, but luckily it all worked out.”
“I don't remember the name of the technician but what I do remember is that he was polite and did an excellent job. I also remember that he had to go back to the shop to get the supplies he should have had when he first got to the job site. When the delivery man came and filled our tank he knew exactly what was wrong. When I received the call they could tell me exactly what the problem was. Even if the delivery man was wrong in his assessment they should have put those parts on the truck. Then when your technician got there he would have had what he needed and saved time by being able to get started right away.”
“Exceptional! The technician answered every question with patience and knowledge. Super helpful!!! What seemed to be a big problem (we thought) got fixed seamlessly, promptly and expertly! He even tolerated our annoyingly friendly dog. Thank you !!!”
