“Excellent.
Very quick. And willing to answer a lot of questions.
And no pressure on sales.
..
I wish I could have been more precise about scheduling the time of the visit.
But the call ahead was good.”
“I called because after the tune up technician left my furnace stopped working. Jim came out the same day that I called and solved the problem right a way. I really appreciate Jim's knowlege and skill in diagnosing and fixing the issue. However, I must say that from what I could tell the tuneup guy should have identified it and adjusted it properly during the tuneup and I wouldn't have had the breakdown in the first place. That's why I paid the $275 for the tuneup. To prevent the breakdown from happening. So it's nice that Shipley made it right and I appreciate that Shipley was concerned and sent Jim out to fix it right a way. But I think you all should give your tuneup guy a little more training.”
