“I appreciate that a technician was initially sent out to diagnose my heating issue, but he was honest and said he wasn't entirely sure what the problem was. He wrote up a work order for what he thought should be replaced. Three days later, another technician (Kevin Bernhard) came to install the part, but he was not convinced that was the issue after listening to the heater and checking the water pressure. He had another thought and successfully solved the problem to my great delight! I appreciate the time and thought Kevin gave to the issue and his excellent and correct problem solving.”
“The guys were friendly but they didn't wear foot coverings in the house. They didn't share any progress updates on the repairs even though they were in our house a long time. I made them aware of a mold issue on a panel door of our air handler but they didn't seem concerned. They said they would use some spray but spray seems like an easy, low cost option for Shipley Energy, not the best solution for me. I'm also giving a poor review because your service team is impossible to reach. When I call, I get long wait times and I'm unable to speak with anyone from service who knows about my account. I was told that a manager would call me but one never did. This shows that your leadership team doesn't care of the actual clients. I'm very disappointed in Shipley as the past few service calls have been unbelieveably bad. I plan to change HVAC providers in 2025.”
“Adam and Bill showed up on schedule, and did a great job for me, fixing the leak. They were both very courteous and cleaned up after the project was done.”
“Wesley was very efficient. He took his time to answer all my questions. His demeanor made me feel more comfortable. I was confident knowing his knowledge and experience are invaluable.”
“Shawn did an outstanding job. He stuck with it until it was fixed correctly. I felt bad because he was working on it untill around 1:30 A:M. He wanted to make sure it was done right. We truely appriciate the work he did. Shipply should be very proud to have an employee of his caliber and dedication.”
“Malik was pleasant and courteous!!! Very thorough, in fact the most thorough and a pleasure to have in my home. I will schedule him next year and have marked my calendar to call in August 25. Thank him on my behalf, Margo Kohr”
