“I'm extremely pleased with the comptence, attention to detail, and concern for the customer's well-being and satisfaction displayed by the technician (first name is Malik). Everything about his performance - from his assessment of my problem to the skill and hustle he displayed in getting it fixed - was outstanding. He deserves a raise.”
“I requested to speak to a manager on Tuesday about my experience and no one has called me. Also the woman I spoke to on the phone was not very nice. She said “that wasn’t my question “ in a rude and disrespectful tone. She seemed annoyed that I was asking for a manager.”
