“The service man who was here today was the best! He was polite and kind; explained what he was doing, what he suspected may be wrong, and then fixed it.
Thank you so much.”
“I talked to the weekend call-taker and explained about having no heat or hot water, and the Becket motor blinking red. I had tried to reset it several times. It was unclear whether we were out of oil, or there was a boiler problem. The call-taker agreed to have a tech call me. Kevin called. In talking with him we concluded that I was out of oil. He said he would call back to check if filling the tank fixed the problem. I called back the weekend call-taker, who scheduled a delivery. The delivery guy was very nice. He filled the tank and said that the tank had been empty. Problem solved. Kevin called. I told him problem solved. I left the house on errands. He later showed up at my property. My wife met him in the driveway and explained that the problem had been solved. He was confused and said that he'd had another phone call that day with the identical problem - empty tank. (That was probably me.) He was not scheduled to come, rather he took it upon himself to come. I appreciate his helpfulness, but don't want to be charged for it. Problem was solved, but it was surprising and annoying that the tank had run dry when we're on automatic delivery, and apparently on the last visit there were zero gallons put into the tank? If you could call me please to explain.”
“The technician and another technician were here on prior occasions and were supposed to have all the parts and everything else they needed to do the job. The technician arrived, came to the door with no parts or tools. He came in for a few minutes and stated he would be “right” back. I thought he was going to the truck to get what he needed to perform the work. When he wasn’t back 15-20 minutes later I looked outside to realize he wasn’t even at my house any longer. Apparently the technician decided he wasn’t happy with his original plan and unbeknownst to me left. I felt unsafe in my own home! Not the service I expected at all, especially considering they had been here twice and promised to have all the parts and be prepared, obviously they were not!! Then they send an email and request a review knowing that I cannot possibly provide a positive review.”
