“Service technicians were great, getting thru on the phone not so good. I talked to the secretary or whoever answered the phone and they tried to transfer me and that didn't work, then I was told someone would call me back and that never happened. And then the next day same thing. Finally on day 3 I called again and got thru to someone who could schedule a time for a tech to come out. I was starting to think they did not want my business.”
“Your technician was quite effective in his review of my heating system and advised me of his findings in detail. I appreciated his feedback and service needed for the upcoming winter season.”
“There were a few things that were bothersome about the tech. You could barely hear and understand him because he mumbled. He tried to tell the customer that she had two kitchens because the room he was in had a range, which was actually a washing machine. When he was finished, he started to leave. The customer had to ask if the furnace was okay. He mumbled that it was. We requested the tech that serviced our AC unit a month ago. Either he is no longer with the company or our request, a month in advance, was ignored. Definitely not the service we received over ten years ago when we last had Shipley. Very disappointing.”
