“Arrived quickly for weekend emergency service. Dealt with situation quickly, explained what had happened, and provided information about future options regarding this problem. Well done!”
“The technicians that came to do the install of our new furnace were very professional and friendly. They explained things after they were done which made me feel very comfortable afterwards.”
“Very professional and friendly
Did an excellent job, explained to us how our heater was operating
Kevin was very knowledgeable and answered our questions
We would love him to continue to do our service needs! Thank you Shipley and especially Kevin”
“Billy was one of the best service techs I have encountered. He explained everything that he was doing and worked incredibly well servicing the outside and inside units. He was very neat and detailed. When I need service again I will bei asking for him by name. Good work Shipley -”
“The technician left a message to say they were on the way, but didn’t provide an estimated time of arrival. He didn’t arrive for almost an hour, the drive from York to my home is only a little over a half hour so this was unexpected. He then sat in my driveway for another extended period of time, as I had another appointment unexpectedly scheduled for the same morning earlier in the week this was rather inconvenient, perhaps the technician could sit in his vehicle after he has completed the service next time? Typically Shipley service has always been top notch, however both of the my last 2 service calls have not been typical at all. In fact, the most recent one was scheduled about 6 months ahead of time so I was really hesitant to change it when the scheduling issue came up. Fortunately, I had someone who was able to come babysit the technician since he had spent most of the morning in his van, at least a half hour of that was apparently lounging in my driveway which I find unacceptable! If he was getting tools and things, okay, but he was parked and sitting in his van this gives the appearance of taking a break on the job while I am waiting for him it’s just inappropriate.”
