“The issue took 4 service calls to correct the issue. Inabilty to diagonous the problem. Requested return calls from supervisor which did not occur. Then on 11/27 the tech Sean URINARATED on our property. Inconceviable and unprofessional behavior which was on top of poor service.
30 year customer - ready to leave Shipply!!!!”
“1) 4 months the same problem continues. No heat and water in the oil tank.2) superior has yet to call back 3)Shipley does not provide suggestions on how to fix he problem. 4) Call system transferred me 3xs had to explain problem and identify home owner each time.
Sean the tech- urinated on our property! Such a terrible level of ignorance and unprofessionalism
How will the company address these problems- by the way we been a customer for 30 years. We need to hear from the owners about how they improve these major issues.”
“Our recent furnace/winter tune up did not go well. The technician was unsuccessful getting our upstairs heat to work. He said his shift was over so he had to leave. He said the problem was likely the upstairs air handler but he said he never checked it. That night the upstairs air handler leaked a lot of water onto our attic floor which led a significant leak into our master bedroom. The long term damage to our dry wall is to be determined. Not good! The tech should have checked the upstairs unit or at least cautioned us to turn it off. He did neither.
The service from Shipley has generally been poor the past 2-3 years. The techs seem to struggle with basic service, they communicate poorly, and return trips are often needed. Check my file from 2 summers ago where it took Shipley techs 2-3 attempts to change a filter. I have had to make too many follow up calls the past few years. I am not a happy customer.”
“Our last heating oil delivery for our 3,000 gallon UST was January 2024.
We called for a heating oil delivery in October because we were down to 300 gallons in our tank.
We had to call Shipley a second time for a delivery in Novemebr because we were down to 100 gallons and Shipley had NOT made a fuel delivery.
Shipley states we are on automatic delivery. We do not understand how we can run out of heating oil when Shipley has us on automatic delivery??”
“I took the day off , Called early to make remind and sure the driver knew I was scheduled for maintenance as well as a fill , he never came but I got a bill emailed for over $700 !
calling to resolve it was a bigger nightmare with horrible rude , DUMB customer service. Lady huffing and puffing typing away as if I was a huge inconvenience. Just a ridiculous experience all around .”
“Instead of my usual weekly delivery during the winter months, I had two deliveries on a week that had average of 75° days. The second one for 15 gallons. I still had to pay the compliance fee despite the fact that they are only supposed to deliver once a week and had delivered twice during a warm week. Nobody has gotten back to me to explain why it were to let me know if that additional charge was going to be removed from my account.”
“Technician came into my home, banged on my furnace for 2 hours and told my partner that we needed a new furnace because a plate was flexed out. This seemed so weird because my furnace was just running fine before the service. So after having Shipley and another company come to quote a furnace, I wanted a second opinion on if it was actually needing replaced or not. Lo and behold that no plates were flexing out. Nothing was cracked allowing exhaust fumes into the duct work. The nozzle your tech installed was the wrong size and the airflow was adjusted to 0 allowing a rich condition and erratic flame as well as unburnt fuel oil. That's what caused the issue. I want a manager to call me regarding this as I feel your tech of "35 years" might need a little more training after all. The second opinion was by far not as much as a new furnace but it was still not cheap by any means.
Also, I called in and spoke to Cindy, your CSR, and I was promised a call from a manager. It has been 2 days. This is the worst service I have ever had anywhere. I should report you to the BBB. If I could give 0 stars I would. I am cancelling all services with Shipley immediately as they do NOT care about their customers, only money.”
