“Heating oil was sprayed across the siding of our home. It has smelled like oil inside and out all day. No one cared to mention that an accident occurred and I’m certain this isn’t normal. Looking for alternate suppliers.”
“Tech arrived and did not go over any pars of the system which has intermittent lighting issues.
He walked in turned it on once and it worked then he left.
Total fail! He did not address the issue at all and charged me $155”
“Technician who came to do a tune up didn’t seem at all familiar with our propane furnace (which we purchased from Shipley) and spent most of the time calling another tech for help. He was rude and impatient and finally told us that he couldn’t get the furnace to turn on and we should just call for service (at our additional cost, right?!) if it failed to work at the beginning of heating season. Totally unacceptable. Why would Shipley send someone untrained on our type of furnace, which btw Shipley has mismanaged from the very start? We’re looking for another company.”
“Still wondering why 2 ladies in the office insisted on sending Lonnie out for technical phone call. Thankfully Lonnie called before arriving. He's going to have someone from the office call me.”
“Having a monthly service plan for the past 5+ years, I would have thought I would have received better service. When it was sold to me, I thought there were perks like preferential service and discounts on parts but it appears I received none of that. In order to use an after-hours service, I needed to pay an extra fee. I rejected that and was told that we could schedule for mid-afternoon the next day and that we would receive a call first thing in the morning. The call didn't come until much later and during that call, we were informed service calls are not made after 3:00. So with me being in Wisconsin for the week, my wife took off work early to be there at the stated time of arrival of your tech, 2:30. The tech didn't show up until 4:30 at which point my wife had to leave to get kids to their extracurriculars. The repair itself was satisfactory but everything leading up to that point was fumbled numerous times. I am extremely disappointed in the service I received.”
