“Not sure why my property was allowed to run out of oil when it is on automatic refill.
This is actually not acceptable in my opinion !!!! Not a happy camper for sure”
“My overall experience with Shipley was very regretful....
One star for the service behind the tech!!!!!
1st: called on 8-31-23 to set an appointment with Ashley Roye for October 30, 2023 (2 MONTHS IN ADVANCE). I requested 1st appointment in the morning and requested tec "Wes". I have in an email from Ashley Roye that my request for 1st appointment in AM and Wes would be ok.
2nd: I waited until 9:30 am on October 30, 2023 for tech "Wes", I called and spoke to customer service "maybe the tech has an emergency call"......MAYBE IS NOT ACCEPTABLE, this is my time and my money and excuses and guessing are unacceptable. Spoke with "the lead" of Customer Service, who said a "qualified tech would be there at 10:30 am. Again, unacceptable to have to TAKE WHATEVER SHIPLEY WANTS TO GIVE ME! I was also confused with "lead" of the Customer Service, every time i mentioned service tech "Wes", she stated "a qualified tech will be there at 10:30 am. This "lead" of the Customer Service knew "Wes" was not coming and I would be SURPRISED with another tech, this too is unacceptable to mislead a customer or play bate and switch when requesting a specific tech.
3rd: my system ran "great" before my $275.00 service, now when it first kicked on in the evening it SPUTTERS AND SPUTTERS AND SHOUTS OFF before finally working correctly, so I guess there will be another service call in my future to a "QUALIFIED SERVICE COMPANY"!!!!
4th: tech Steve was very nice, respectful and clean, overall did a good job cleaning the unit. He informed me the "bleed pin" to the oil filter was broken off (so unable to bleed the line at the oil tank). Steve did not offer a solution to this broken part or offer to repair it, the bleed pin is there to remove air from the line, ITS AN IMPORTANT FUNCTION!!!!!My overall experience with Shipley was very regretful.
1st: called on 8-31-23 to set an appointment with Ashley Roye for October 30, 2023 (2 MONTHS IN ADVANCE). I requested 1st appointment in the morning and requested tec "Wes". I have in an email from Ashley Roye that my request for 1st appointment in AM and Wes would be ok.
2nd: I waited until 9:30 am on October 30, 2023 for tech "Wes", I called and spoke to customer service "maybe the tech has an emergency call"......MAYBE IS NOT ACCEPTABLE, this is my time and my money and excuses and guessing are unacceptable. Spoke with "the lead" of Customer Service, who said a "qualified tech would be there at 10:30 am. Again, unacceptable to have to TAKE WHATEVER SHIPLEY WANTS TO GIVE ME! I was also confused with "lead" of the Customer Service, every time i mentioned service tech "Wes", she stated "a qualified tech will be there at 10:30 am. This "lead" of the Customer Service knew "Wes" was not coming and I would be SURPRISED with another tech, this too is unacceptable to mislead a customer or play bate and switch when requesting a specific tech.
3rd: my system ran "great" before my $275.00 service, now when it first kicked on in the evening it SPUTTERS AND SPUTTERS AND SHOUTS OFF before finally working correctly, so I guess there will be another service call in my future to a "QUALIFIED SERVICE COMPANY"!!!!
4th: tech Steve was very nice, respectful and clean, overall did a good job cleaning the unit. He informed me the "bleed pin" to the oil filter was broken off (so unable to bleed the line at the oil tank). Steve did not offer a solution to this broken part or offer to repair it, the bleed pin is there to remove air from the line, ITS AN IMPORTANT FUNCTION!!!!!
5th: The Draft Regulator was replaced, per my request. Steve drove to RF Fager in Camp Hill for the part and was gone for only 30 minutes. I was way overcharged for this Draft Regulator by Shipley. A part that was less than $100.00 cost "this customer" over $200.00. Wow...what a markup Shipley!!!!!
in closing, I will think twice before calling Shipley for my service, even tho Steve was very nice, respectful and knew his job, I only give 1 star because of all the BAD CUSTOMER SERVICE AND BUSINESS PRACTICES BEHIND THE SERVICE TECH, THIS IS NO REFLECTION ON STEVE OR THE QUALITY OF SERVICE HE PROVIDED, but I wish the bleed pin being broken would of been addressed and corrected or a solution offered to me!!!!”
