“I unfortunately tried to return this product too late. It barely gets even a little bit warm. Very disappointing as I needed it for my chemo treatments.”
“I have been looking for this type of product for ages. I have had back and neck pain for more than 20 years.While I do like this product and will use it, there are a few issues:1. The gel pack insert is not included. It says that in the package insert. I have plenty here that will fit, but I did expect a gel pack to come with the product.2. Overall, this product is flimsy. It would help if there was some padding in the back of the brace to give it more support and to make sure the heats gets to the back of the neck so that you don't have to tighten the front so much. Neck braces need to have bulk or some stiffness in the back, with some sort of guard in the front allowing us to attach the brace tightly without feeling like we are getting strangled.3. If you want heat, you have to stay plugged in. While you can unplug it while you are heating, the heat does fade within 15 minutes. You have to keep it plugged in if you wanted to keep eating. Also, the cord is shorts. I do have a USB outlet right next to my bed, but I wouldn't be able to turn over with it.It's a manufacture made these changes, this would be a practically perfect products.”
