“This product does not smell like lavender. It smells strongly of chamomile, which is a much stronger scent and not as pleasant. It takes 4 minutes to heat in the microwave so as to be sufficiently warm. Once warm, the moist heat is amazing! I have not yet tried it as an ice pack.”
“I like the fact that I can get relief for both my shoulders and neck at the same time. The scent in soothing and calming. It's very effective in releasing and decreasing the stress level.”